Is it Time?

Now may be the right time for those who haven't tried Trodat Order Manager to give it a shot.


The world is changing rapidly, with technology progressing faster than ever. Yet, even as technology advances at warp speed and finding good employees gets harder and harder, there are still some things that will never change. Working late into the night, through a weekend or during the holidays is something small business owners will always contend with, no matter how much progress is made technologically. It is during these “after hours” times when you get the opportunity to do things such as review your inventory or prepare a stocking order.


In the past, if you had a question on stock availability or wanted to place an order after hours, you had to wait until the next business day to call and speak with Customer Service. Or, you might be taking care of your bills and realize you are missing an invoice. Well, you had the same problem… you had to wait to call and request a duplicate copy. The good news is that each of these scenarios, along with countless others, are solvable.


The solution? Trodat Order Manager.


Trodat Order Manager lets you log on and order stamp components on any day and at any time. It allows you to check stock availability of a specific product from your distribution center in real time. You also have access to your accounting history to review and print invoices. For example, you may have a question regarding what you ordered in the past and could not remember what it was. Just log into Order Manager and find the answer… all of your past orders are available for you to review.


While Order Manager does have a multitude of diverse and useful functions, its primary purpose is to place orders. So why use it for placing orders versus “traditional” methods like calling, emailing or faxing?


First, you know exactly what you are ordering and its availability. In today’s world of supply chain issues, it’s comforting to know if what you need is available or not. Secondly, Order manager is a lot faster than sending an email or making a phone call. Using those methods, while still available, can cause a delay in getting your order processed. Our Customer Service department handles a variety of tasks beyond processing orders, and a busy day could mean a delay in returning your phone call or answering your email. This delay could be enough that your order won’t ship until the next business day. With Order Manager, however, your order bypasses Customer Service entirely and goes directly to the distribution center closest to your business’s location. Within 30 minutes your order will print and be ready for one of our team members to pull, pack and ship.


Third, Trodat Order Manager has several different ways you can place your order. Users new to the platform will most often use the catalog system. By clicking on different product categories, you can find the exact items you are looking for, add them to your basket and then place the order. Easy peasy.


Customers who own a copy of our printed price book can simply enter the product code using the Search tool to quickly and easily find what they’re looking for. Likewise, if you are using a system like Quick Books, you can output the order as an Excel spreadsheet and simply upload it. No need to enter the PO into Quick Books then redo it in Order Manager… once uploaded, the spreadsheet will automatically be converted into an order.


Order Manager is also customizable. If you order the same handful of items over and over again, you can create an Order Template. Order Templates are a wonderful way to speed up ordering by allowing you to build premade product templates that can be quickly and easily called up when reordering. This feature can cut down on reordering times significantly, while also ensuring that the products are exactly what you want, each and every time.


And just because Order Manager is an automated online service, doesn’t mean that the human component of ordering is completely removed. Quite the opposite. While Trodat Order Manager offers thousands of Trodat products, there are some specialty items like JustRite and embossing seals combinations, that can only be ordered through Customer Service. This is when the symbiosis of human and digital elements shine… while Order Manager handles the “easy stuff”, it in turns frees up our Customer Service team to take the time and care that specialty orders like JustRite require. It’s the epitome of a “win win”.


Trying something new can be intimidating. We’re all susceptible to the comfort of doing things the way that we’re used to, and it takes time to learn the ropes of a new system and all that it offers… time that is a premium for small business. But eventually you will find that Trodat Order Manager will save you both time and money. We have great support for you, with a knowledgeable and talented team that can walk you through all aspects of the system and answer any questions that you may have. We are here to help. All you have to do is take a leap of faith and try Order Manager. You have nothing to lose and a lot to gain.


Thousands of Trodat products are available to order on Trodat Order Manager. Don't have an Order Manager account? No problem! CLICK HERE TO SIGN UP and you'll be enjoying the convenience of 24/7 online ordering and the fastest order turnaround in no time!


If you have any questions or suggestions, or would like more information regarding Trodat Order Manager, please contact Rich Radebaugh at rich.radebaugh@trodat.net / (800) 876-3281, or email us at orders.us@trodat.net.


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